edFirst.co.uk - Listed school supplier

Customer Consultants - Starting 6th June 2022

Temporary work
Office
Huntingdon, Cambridgeshire
Up to £10.24 per hour
24-40 hours, Monday - Friday 9am - 6pm and non-negotiable 1 in 3 Saturday 9am - 6pm
VR/08489
Risha Parmar

Customer Consultants - Starting 6th June 2022



Meyer Scott Ref: VR/08489



Salary: £10.24 per hour


Location: Huntingdon


Type: Temporary to Permanent



This position is working for a growing & very forward-thinking company.



The role offers plenty of training and is the ideal opportunity if you are looking for some long-term temporary ongoing employment and permanent opportunities for candidates who prove themselves. Perhaps you are keen to get into office work from working in hospitality, retail or maybe you a student, graduate seeking a entry level position, returner to work or just simply out of work.



Client very receptive to part time hours (min. 24 hours a week), as well as full time.



Friendly and relaxed yet, fast paced working environment that will challenge the successful candidate but, also be an enjoyable place to work. The company offers plenty of development via cross training on to different departments and progression routes. There are 5 levels throughout the company hierarchy offering different levels of responsibility and desirable pay increases as you progress.



It's an exciting opportunity for a new Customer Support Consultant to join our team. This position is well-suited to a relaxed individual with a customer centric mindset who is looking to thrive in a technical role within the customer service sector. This position is based in the LG Home Entertainment and/or LG Home Appliances department and answers to the Call Team Manager.



*Working from home aspect of the job:



This is an office-based job until probation has been passed. Once probation has been passed, remote working may only be available dependent on the requirements of the team and remote workers will be rotated throughout the office. They could be required in the office at any time but, all of this will be explained before any opportunity of remote working.



Responsibilities




  • You will be communicating with customers using a variety of contact methods including, Calls (Inbound & Outbound), Emails, Live Chat & social media.

  • You will also be required to liaise with the service centre and couriers from time to time.

  • Liaise with customers via Calls, Email, Live Chat and Social Media channels.

  • Always be polite and professional to customers and service partners

  • Log customer data accurately on in-house systems, adhering to DPA regulations.

  • Deal with both technical and non-technical queries from customers.

  • Always ensure customer satisfaction.



Requirements




  • GCSE's or equivalent.

  • Friendly and patient manner.

  • Reasonable understanding of modern technology.



We specialize in the Customer Service industry and offer a great employment satisfaction environment. The client has a free on-site tuck shop, fully stocked with cold drinks, sweets, and treats. There will be opportunities to go permanent where they offer Life Assurance program, Pension scheme, lucrative monthly bonus scheme and many other, regular, fun incentives.



Hours: Monday - Friday 9am - 6pm and non-negotiable 1 in 3 Saturday 9am - 6pm. 40


hours per week for full time workers 1-hour unpaid lunch break and a minimum of 24 hours a week if you wish to work part time.


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