Application Support Officer ( 6 months )

Temporary work
Office
Cambridge, Cambridgeshire
£9 - £9.91 per hour
Full time
VR/07605
Pam Chapman




Job Specification

For: Application Support Officer (6 months) - Mandela House

Meyer Scott Ref: VR/07605 - GBP9.91 ph

This position is working for Cambridge City Council and is based in Cambridge which is easily accessible by public transport. The City Council are responsible for Council Tax, Planning, Housing, Bins, Rubbish and Recycling.
Eligibility to apply for a permanent role starts from day one. Many public sector organisations offer permanent contracts with flexible working hours. This could be an opportunity to start as a temporary worker, prove yourself and apply for permanent positions as they arise.
To review the Councils activities as a service to all levels of management. To measure, evaluate and report upon the effectiveness of internal controls, financial, managerial and other, as a contribution to the efficient, effective and secure use of resources within the City Council.


Main Responsibilities

Information Management · Collate and produce reports, including confidential and sensitive information
· Updating manual and computerised records and databases
· Collate information for internal and external resources

Document Management · Filing/indexing/archiving
· Maintain electronic and manual filing systems
· Sort post and make deliveries
· Proof reading leaflets, posters and other documents

Meeting Support/Administration · Taking notes at meetings, producing and circulating/minute taking
· Book appointments and schedule events for officer and resource diaries

Document production · Type to produce letters, reports, forms and other documents, create emails for a wider audience
· Photocopying/scanning
· Customer Enquiries · Handling customer enquiries (both internal and external), providing advice and guidance on council policy and procedure
· Telephone answering and message taking
· Provide support guidance and advice to the customer service centre
General Support · Organise visitor hospitality
· Research both internally and externally with other local authorities and agencies
· Research venues, booking rooms, organising facilities for meetings
· Project based administrative support, arranging meetings, organise agendas, and follow up actions and documentation
· Provide administrative support to staff within assigned team
Advice and guidance · Provide advice and guidance to managers and staff on process and procedures
Data Process and Systems input · Approving purchase orders, receipting goods
· Recall/call off pre-written reports from automated systems
Person Specification
· Understanding of office procedures
· Experience of applying procedures and principles across a range of services
· Experience of office ICT systems including Word, Excel, E-mail and searching for information on the internet.
· Practical experience of working to, and meeting, deadlines whilst under pressure
· Experience of data collection, analysis and interpretation
· Experience of note taking and production of detailed minutes
· Experience of arranging meetings and taking accurate minutes
· Experience of being required to pay attention to detail and a high degree of accuracy Knowledge
Software packages to include Word, Excel, Access, PowerPoint etc
Full knowledge of email and internet
Knowledge of Electronic diary and appointment systems Skills & Competencies · Well organised and methodical
· Good communication skills
· Good standard of English and Numeracy (at GCSE A-C or equivalent)
· Good keyboard and use of standard office software skills
· Coordination skills
· Ability to organise own workload
· Customer care skills and ability to provide relevant information and advice on CCC policies 9.00 - 17.00 Mon - Fri

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